Because every book is personalised specifically for your child, we handle refunds and returns a little differently to standard products.
Personalised books
As each book is uniquely created with your child's name, photo and story details, we're unable to accept returns for personalised items unless the product arrives damaged, defective, or significantly different from what you ordered.
Damaged or defective items
If your book arrives damaged or with a printing error, please contact us within 14 days of delivery with photos of the issue, and we'll arrange a free replacement or a full refund.
Order errors
If we made an error in your order (for example, the wrong name or story was printed), let us know within 14 days of delivery and we'll correct it at no additional cost to you.
Cancellations
Because production begins shortly after your order is placed, we can only cancel or amend an order if you contact us within a few hours of purchase, before it enters production.
How to request a refund or replacement
To request a refund, replacement, or report an issue with your order, please reach out to our support team via our contact page with your order number and details of the issue.